Legal & Policy Center

Who We Are

Tennex Performance & Growth Solutions is the business operating the TENNEX brand and its related programs and services. References to “TENNEX,” “we,” “us,” and “our” mean Tennex Performance & Growth Solutions and the programs, services, and brands it operates, including where applicable: TENNEX, Tennex Lab, Maximum Play™, private tennis coaching, adult tennis programs, junior and youth tennis programs, small-group tennis programs, tennis evaluations and assessments, performance analysis, match-video analysis, competitive-transfer training, workshops and educational programs, and related coaching, performance, consulting, and development services.

Coach David Sandi is the founder/operator and professional associated with the TENNEX services described on tennexpro.com.

Information We May Collect

The information we collect depends on how you interact with us. We may collect:

• Full name
• Email address
• Telephone number
• Instagram username
• Facebook contact information
• WhatsApp contact information
• Other social-media or communication information
• City, neighborhood, ZIP code, or general area
• Preferred tennis location
• Tennis level
• Playing experience
• Competitive history
• Tennis goals
• Training preferences
• Match-performance concerns
• Availability
• Scheduling preferences
• Preferred session type
• Program interests
• Private or group-session preferences
• General price-range compatibility
• Responses to questionnaires
• Responses to lead-generation forms
• Evaluation responses
• Assessment results
• Diagnostic information
• Messages sent to us
• Communications with Coach David Sandi or TENNEX
• Parent or guardian information
• Information regarding a junior participant
• Emergency information where appropriate
• Information needed to schedule or deliver a service
• Transaction and payment-related information
• Testimonials or feedback voluntarily provided
• Photographs or video voluntarily provided
• Tennis-training footage
• Match footage
• Performance-analysis materials
• Website usage information
• Browser information
• Device information
• IP address
• Cookie identifiers
• Advertising interaction information
• Referral-source information
• Other information voluntarily provided to us

We seek to collect only information reasonably relevant to providing services, communicating with clients and prospective clients, operating our business, improving our programs, and fulfilling legitimate business or legal purposes.

Information We Receive From Meta, Instagram, Facebook and Advertising Platforms

TENNEX may advertise through platforms including Facebook, Instagram, Meta advertising services, Google, and other advertising or social-media platforms. If you interact with a TENNEX advertisement, lead form, Instagram message, Facebook message, Messenger experience, or other advertising feature, we may receive information you voluntarily provide through that platform.

For example, a person responding to a Maximum Play™ advertisement may provide information about where they normally play tennis, whether they can comfortably rally, their tennis experience, whether they prefer private or small-group play, their preferred location, their interest in a particular program, their general price compatibility, their availability, or other information voluntarily submitted during the conversation.

We may use that information to determine whether a program is appropriate, recommend a service, communicate pricing, provide availability, schedule a session, and follow up regarding the inquiry. Information processed through Meta, Instagram, Facebook, Google, WhatsApp, or other third-party platforms may also be subject to those companies’ own privacy policies and terms.

Website Forms and Lead Generation

When you submit a form on tennexpro.com or through an advertising platform, we may use the information provided to respond to your inquiry, determine which service may suit your needs, communicate directly with you, provide pricing and availability, schedule a session, follow up with you, provide requested information, recommend another TENNEX program where appropriate, and improve our marketing and services.

Submitting an inquiry does not obligate you to purchase anything. Likewise, completing a form does not guarantee acceptance, scheduling availability, or placement in a specific program.

How We Use Personal Information

We may use personal information to:

• Respond to inquiries
• Communicate with prospective clients
• Communicate with existing clients
• Provide tennis coaching
• Provide Tennex Lab services
• Provide Maximum Play™ sessions
• Provide performance analysis
• Conduct tennis evaluations
• Conduct video analysis
• Recommend appropriate programs
• Schedule sessions
• Manage appointments
• Manage recurring coaching relationships
• Process registrations
• Process transactions
• Provide customer support
• Communicate schedule changes
• Provide program updates
• Send appointment reminders
• Deliver purchased services
• Maintain client records
• Improve coaching programs
• Improve our website
• Improve advertising
• Improve customer experience
• Analyze marketing effectiveness
• Understand which services generate interest
• Prevent fraud or misuse
• Protect our business and clients
• Maintain accounting and financial records
• Comply with legal requirements
• Resolve disputes
• Enforce applicable agreements or policies
• Maintain the safety and integrity of TENNEX services

We may also use your information to contact you about a service in which you previously expressed interest.

Maximum Play™

Maximum Play™ is a TENNEX service designed primarily for adult recreational tennis players. When you inquire about Maximum Play™, we may collect information such as playing experience, rally ability, preferred location, city or neighborhood, preferred playing format, availability, session preferences, general pricing compatibility, and contact information.

We may use this information to determine whether Maximum Play™ is appropriate for you, understand your playing level, match the experience to your needs, determine travel or location availability, recommend private or small-group formats, communicate pricing, provide available times, schedule a session, and follow up after your inquiry. Submitting information about Maximum Play™ does not require you to purchase a session.

Tennex Lab and Performance Services

Tennex Lab services may involve more detailed performance-related information, such as competitive level, training background, playing history, match-performance concerns, technical concerns, movement-related observations, performance goals, match results voluntarily provided, video footage, training footage, assessment responses, diagnostic responses, coaching observations, performance metrics, scorecard information, and other tennis-performance information.

This information may be used for tennis coaching, performance evaluation, technical analysis, tactical analysis, match analysis, biomechanical observation, competitive-transfer analysis, player-development recommendations, training design, and progress evaluation. TENNEX performance analysis is intended for coaching and educational purposes and does not constitute medical diagnosis or medical treatment.

Junior and Youth Programs

TENNEX may provide services to children and teenagers. Online inquiries, registrations, purchases, and communications concerning minors should be completed by a parent or legal guardian. We do not intend to knowingly collect personal information online directly from children under 13 without appropriate parental involvement or authorization where legally required. If we learn that personal information has been collected from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to appropriately address, restrict, or delete that information.

Parents and legal guardians may contact TENNEX regarding personal information associated with their minor child. Information regarding junior participants may include name, age, tennis level, training background, performance goals, scheduling information, parent or guardian contact information, relevant emergency information, coaching observations, and video or photographs provided or authorized by the parent or guardian.

Photos, Video, Match Footage and Training Media

Tennis coaching and performance services may involve photography, training video, match footage, technical-analysis footage, performance-analysis footage, biomechanical observation, before-and-after performance comparisons, and other visual coaching materials. Media voluntarily submitted to TENNEX may be used for the purpose for which it was provided, including coaching, technical analysis, match analysis, performance evaluation, feedback, and player development.

Participation in a TENNEX program does not automatically constitute authorization for public promotional use of a participant’s identifiable image or likeness. Where appropriate, TENNEX may request separate permission before using identifiable client photographs, videos, testimonials, names, or likenesses for public advertising, website content, social media, promotional materials, or similar marketing purposes. For minors, appropriate parent or legal guardian authorization should be obtained before identifiable promotional use.

Testimonials and Reviews

If you voluntarily provide a testimonial, review, statement, photograph, or other feedback, TENNEX may request permission to use that material publicly. Where required or appropriate, we may ask for separate authorization before publishing your name, photograph, video, testimonial, review, performance story, or other identifying information. Submitting a private review or communication does not automatically grant unrestricted promotional rights.

Payments and Transaction Information

TENNEX may accept payment through third-party payment processors, banks, financial applications, or other payment services. Depending on the method used, a payment provider may collect information necessary to process your transaction. TENNEX may receive information such as name, payment confirmation, transaction amount, transaction date, payment status, and limited transaction identifiers.

When transactions are handled by third-party providers, TENNEX does not necessarily receive or store complete credit-card or bank-account information. Payment providers process information according to their own privacy policies and terms.

Email, Phone, SMS and Messaging Communications

If you provide an email address or telephone number, we may communicate with you regarding your inquiry, scheduling, availability, service information, session reminders, booking changes, payments, programs in which you expressed interest, customer service, and relevant business communications — including through Instagram Direct Messages, Facebook Messenger, WhatsApp, SMS/text message, email, and telephone.

You may request that promotional communications stop at any time. Requests to stop marketing communications do not prevent us from sending necessary transactional or service-related communications concerning an active booking, payment, program, or client relationship.

Marketing Communications

Where permitted by applicable law, TENNEX may occasionally contact you regarding tennis programs, new services, special programs, events, workshops, coaching opportunities, relevant TENNEX content, or offers that may reasonably relate to your previous inquiry.

You may unsubscribe or ask us to stop promotional communications by contacting info@tennexpro.com with the subject “Unsubscribe,” or by using any unsubscribe mechanism provided in the communication.

Cookies and Similar Technologies

Tennexpro.com may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember user preferences, understand website traffic, improve website functionality, measure advertising effectiveness, understand advertising conversions, improve marketing campaigns, and analyze user experience. Depending on which technologies are enabled, these may include services provided by Meta, Facebook, Instagram, Google, website hosting providers, analytics providers, advertising platforms, and other technology providers, which may process device information, browser information, IP address, approximate geographic information, website interactions, advertising interactions, and cookie identifiers according to their own policies.

Where required by applicable law, appropriate cookie notices or choices may be provided.

Meta Pixel, Advertising Measurement and Similar Tools

TENNEX may use advertising measurement technologies such as the Meta Pixel or similar services where enabled on our website. These technologies can help us understand actions such as whether a visitor visited a page, viewed an offer, submitted a form, responded to an advertisement, or completed another relevant website action.

We may use this information to measure advertising effectiveness, understand conversions, improve campaigns, and reach audiences who may have shown interest in our services while avoiding irrelevant advertisements where possible. Advertising and analytics platforms may independently process information under their own policies.

How We Share Personal Information

Tennex Performance & Growth Solutions may disclose personal information where reasonably necessary to operate the business and provide its services, including with website hosting providers, technology providers, customer-management systems, scheduling providers, communication platforms, email providers, payment processors, advertising providers, analytics providers, contractors assisting TENNEX, coaches or professionals involved in delivering a requested service, accountants, attorneys, professional advisers, government agencies, and courts or law-enforcement authorities where legally required.

We seek to disclose only information reasonably necessary for the applicable purpose.

Sale and Sharing of Personal Information

Tennex Performance & Growth Solutions does not sell personal information for money. However, some privacy laws may define certain uses of advertising cookies, pixels, or third-party advertising technologies as “sharing,” “targeted advertising,” or similar activity even where no money is exchanged for personal information.

Where applicable law provides specific rights concerning such activity, eligible individuals may contact us at info@tennexpro.com, subject line “Privacy Request,” to exercise those rights.

Service Providers

We may use third-party companies to perform business functions on our behalf, including website hosting, advertising, analytics, scheduling, messaging, payment processing, email delivery, customer relationship management, cloud storage, and professional services. These providers may process personal information as necessary to provide their services, and their processing may also be governed by their respective privacy policies, terms, and contractual obligations.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for legitimate legal and business purposes, including responding to inquiries, maintaining client relationships, delivering services, maintaining training and transaction records, accounting and tax compliance, resolving disputes, protecting against fraud, meeting legal obligations, exercising or defending legal rights, and maintaining reasonable business records.

Retention periods may vary depending on the type of information and purpose. Information that is no longer reasonably required may be deleted, anonymized, de-identified, or securely disposed of where appropriate.

Data Security

Tennex Performance & Growth Solutions uses reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, loss, misuse, unauthorized disclosure, improper alteration, and destruction.

However, no method of electronic transmission, internet communication, cloud storage, social-media messaging, or electronic storage can be guaranteed to be completely secure. For that reason, you should avoid sending highly sensitive personal or financial information through ordinary social-media messages or unsecured channels unless necessary.

Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have rights concerning your personal information, including the ability to request access to personal information, information regarding what we collect, correction of inaccurate information, deletion of certain information, a copy of certain information, withdrawal from certain marketing communications, information regarding how your personal data has been used, information regarding categories of third parties receiving information, limitation of certain processing where applicable, and opt-out from certain targeted-advertising activities where legally applicable.

Not every right applies in every jurisdiction or circumstance. We may need to verify your identity before processing certain privacy requests.

How to Submit a Privacy Request

Privacy-related requests may be sent to Tennex Performance & Growth Solutions at info@tennexpro.com or by phone at 574-500-6765, using the subject line “Privacy Request.” Where possible, please include your name, the email or telephone number associated with your interaction with TENNEX, the nature of your request, and enough information for us to reasonably identify the relevant records.

We may request additional information where reasonably necessary to verify identity or prevent unauthorized disclosure of another person’s information.

Parents and Legal Guardians

A parent or legal guardian may contact us regarding information associated with a minor participant, including questions about personal information held about the child, correction of information, deletion where applicable, media permissions, program records, and communications preferences. Contact info@tennexpro.com, subject line “Parent / Guardian Privacy Request.”

Third-Party Websites and Services

Tennexpro.com and TENNEX communications may contain links to third-party websites, social networks, payment services, scheduling platforms, booking systems, video platforms, and other online resources. Tennex Performance & Growth Solutions is not responsible for the privacy practices, security practices, content, or policies of independent third parties. We encourage users to review the policies of third-party services they choose to use.

Instagram, Facebook, Messenger and WhatsApp

TENNEX may communicate with prospective and existing clients through social-media and messaging platforms, including Instagram, Facebook, Facebook Messenger, and WhatsApp. Information communicated using those platforms may also be processed by the company operating the applicable platform, and use of those services is subject to their own terms and privacy policies. Communications through social-media platforms should not be assumed to provide protections beyond those provided by the applicable platform and applicable law.

International Visitors

Tennex Performance & Growth Solutions primarily provides services in the United States, with primary operations in Miami, Florida. If you access tennexpro.com or communicate with TENNEX from outside the United States, your information may be transmitted to, processed in, or stored in the United States or other jurisdictions where our service providers operate. Privacy laws and data-protection standards may differ between jurisdictions.

Do Not Track and Browser Controls

Some browsers and devices provide privacy settings or signals concerning tracking technologies. The availability and legal effect of these mechanisms may vary depending on the browser, technology, jurisdiction, and services used by the website. You may also be able to control or delete certain cookies through your browser settings; disabling cookies may affect portions of website functionality.

Business Transfers

If Tennex Performance & Growth Solutions undergoes a merger, acquisition, sale, restructuring, financing, reorganization, or transfer of some or all business assets, information may be transferred as part of that transaction where permitted by applicable law. Any successor handling personal information would remain subject to applicable privacy obligations.

Legal Compliance and Protection

We may preserve, use, or disclose information where reasonably necessary to comply with applicable law, respond to lawful government requests, respond to subpoenas or court orders, enforce agreements, protect TENNEX and its clients, prevent fraud, investigate misuse, address security incidents, protect legal rights, and protect health or safety where appropriate.

Changes to This Privacy Policy

Tennex Performance & Growth Solutions may update this Privacy Policy periodically to reflect changes in services, business operations, technology, advertising practices, legal requirements, or privacy practices. When the Policy is updated, the Last Updated date at the top of this page will be revised, and material changes may be communicated through the website or another reasonable method where appropriate.

Continued use of TENNEX services after an updated Privacy Policy becomes effective is subject to the then-current version of the Policy, to the extent permitted by law.

Contact Tennex Performance & Growth Solutions

For general questions, privacy concerns, data requests, or questions regarding this Privacy Policy, contact Tennex Performance & Growth Solutions, Attn: Coach David Sandi, Miami, Florida. Full contact details, including email, phone, and subject-line conventions for every type of request, are in the Contact section of this page.

Overview

Tennex programs reserve coaching time, court space, and program capacity specifically for enrolled participants. Because that time cannot always be resold on short notice, this Policy sets out when a cancellation qualifies for rescheduling, credit, or a refund, and when fees are treated as earned and non-refundable. Where a specific enrollment agreement or invoice states different terms for a particular Program, that agreement controls for that Program.

Definitions

“Private Session” means a one-on-one or semi-private booked coaching session. “Package” means a pre-purchased bundle of sessions. “Program Enrollment” means registration in a recurring, multi-week Program such as Tiny Champions, Summer Breakthrough, Pro Track, or a Maximum Play™ membership. “Evaluation” means a Tennex Lab or performance-assessment service. “Digital Product” means the Neural Performance Audit or a similar electronically delivered diagnostic product.

Private Coaching Sessions

A Private Session may be rescheduled at no charge with at least 24 hours’ notice before the scheduled start time. A cancellation or reschedule request made with less than 24 hours’ notice, and any no-show, forfeits that session and is not refunded or credited, except at Tennex’s discretion for a documented emergency.

Session Packages and Bundles

Packages are non-refundable once purchased, other than as described in this section. A Package cancelled before any session has been used may be refunded, less a processing fee, if the request is made within three (3) business days of purchase; after that window, or after any session in the Package has been used, remaining sessions are held as credit rather than refunded in cash. Sessions in a Package must be used within the validity period stated at purchase (or, if none is stated, twelve (12) months); unused sessions after that period are forfeited.

Program Enrollment — Tiny Champions, Summer Breakthrough, Pro Track, Maximum Play™ Memberships

A Program Enrollment cancelled at least three (3) business days before the Program’s first session is refundable in full, less any processing fee. Once the first session has occurred, fees already invoiced for that billing period (for example, that month or session block) are earned and non-refundable; Tennex will not bill for future, unstarted periods after a timely cancellation notice. Mid-period cancellations are not prorated for cash refund but may be credited toward a future Program at Tennex’s discretion.

Maximum Play™ Single Sessions and Group Minimums

Single Maximum Play™ sessions follow the Private Session terms in Section 03. Group Maximum Play™ sessions may require a minimum number of registered participants; if that minimum is not met, Tennex may reschedule, combine, or convert the session to a different format, and will offer affected participants a reschedule or credit rather than a cash refund, except where Tennex cancels the session outright with no alternative offered.

Tennex Lab Evaluations and Performance Assessments

Because an Evaluation involves coach time, preparation, and analysis, it is non-refundable once the evaluation session has been delivered or the analysis has been provided. An Evaluation may be rescheduled at no charge with at least 24 hours’ notice; a cancellation with less than 24 hours’ notice, or a no-show, forfeits the Evaluation fee.

Neural Performance Audit and Digital Products

Digital Products are delivered electronically and are non-refundable once access has been granted, the questionnaire has been started, or a report has been generated, given the immediate and irreversible delivery of proprietary analysis. If a Digital Product was purchased but not yet accessed or started, a refund may be requested within forty-eight (48) hours of purchase.

Late Arrivals and No-Shows

Session length is not extended for late arrival; a session that begins late due to participant delay still ends at its originally scheduled time. A participant who does not appear for a scheduled session without advance notice forfeits that session under Sections 03, 05, 06, or 07, as applicable.

Coach-Initiated Cancellations (Weather, Illness, Emergency)

If Tennex cancels or shortens a session for weather, coach illness, facility closure, or another reason within Tennex’s control, affected participants will be offered a makeup session or credit of equivalent value at no charge. Tennex does not owe a cash refund for a session it reschedules and makes a genuine, reasonable makeup opportunity available.

Injury and Medical Circumstances

A participant unable to continue a Program due to a documented injury or medical condition may request, in writing, a prorated credit toward future sessions or Programs, at Tennex’s sole discretion. Supporting documentation (such as a note from a treating provider) may be requested. Cash refunds for medical withdrawal are not guaranteed and are evaluated case by case.

Discounts, Promotions and Bundled Pricing

Sessions purchased at a promotional, discounted, or bundled rate are refunded, if at all, at the promotional rate actually paid, not the standard rate, and any promotional credit or bonus session included in the offer is forfeited upon refund.

Book and Merchandise Purchases

Physical copies of Become Elite in 4 Years / Hazte Elíte en 4 Años or other merchandise may be returned unused and in original condition within fourteen (14) days of delivery for a refund of the purchase price, less shipping. Digital or e-book versions are non-refundable once downloaded or accessed.

Method and Timing of Refunds

Approved refunds are issued to the original payment method through Tennex’s payment processor. Please allow up to ten (10) business days for a refund to post, depending on your bank or card issuer. Any payment-processor transaction fee that Tennex cannot recover may be deducted from the refunded amount.

Chargebacks and Payment Disputes

If you have a billing concern, please contact Tennex first at info@tennexpro.com so it can be resolved directly. Initiating a card chargeback or payment dispute without first contacting Tennex is a breach of the Terms & Conditions and may result in immediate suspension of enrollment and services. Tennex reserves the right to contest any chargeback with evidence of the services provided and this Policy, and to pursue amounts owed, including through collections, to the extent permitted by law.

Non-Transferability

Sessions, Packages, and Program Enrollments are registered to a specific participant and are not transferable to another person or family without Tennex’s prior approval, except for reasonable sibling substitutions within the same household where Tennex agrees in advance.

How to Request a Refund or Cancellation

To request a cancellation, reschedule, or refund, contact Tennex at info@tennexpro.com with the subject line “Refund Request,” including the participant’s name, the Program or session date, and the reason for the request. Requests are reviewed and, where approved, processed within a reasonable time consistent with this Policy.

Changes to This Policy

Tennex may update this Refund & Cancellation Policy from time to time to reflect changes in its Programs or business practices. The Last Updated date above reflects the most recent revision, and the version in effect at the time of your purchase governs that purchase unless a change is required by law.